Frequently Asked Questions
Everything you need to know about your Norse Projects order.
What is the standard shipping time for international orders?
International orders typically arrive within 3-7 business days via DHL Express, depending on your location and customs processing.
How do I return an item for a refund?
You can return items within 14 days of receipt. Please ensure products are in original condition with tags attached and use our online portal to generate a return label.
Where are Norse Projects products manufactured?
Our collections are primarily designed in Copenhagen and manufactured in Europe, utilizing high-quality fabrics from Japan, Italy, and the UK.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How can I find the right size for me?
Each product page includes a detailed size guide with specific measurements. Generally, our fits are true to size, but we recommend checking individual garment dimensions for accuracy.
Will I have to pay import duties on my order?
For orders within the EU and UK, duties are included. For other international destinations, customers are responsible for local taxes and duties upon arrival.